FAQ Pages » FAQ


  • What should I do if my MacBook is running slow or even locked up?  
    • Restarting you MacBook will often help with this issue.  If it is locked up, performing a hard restart (holding the power down for 10 seconds will allow the MacBook to restart and will often correct any issue.
  • What should I do if I spill something on my MacBook?
    • Immediately turn off the MacBook and contact IT so that you can find the quickest time to bring the MacBook in.  Do NOT attempt to turn the MacBook back on, doing so will damage much more. Our IT department will take apart the MacBook to dry out and clean up any corrosion.
  • Why is my battery on my iPad draining so quickly?  
    • This often happens when using Zoom.  Zoom is a fairly intensive app, so batteries do often drain faster while using it.There are a few other things you can try, to help the issue. You can check the brightness and make sure it is around 50%.  Also, doing a hard reset typically clears up these charging issues as well.  Hold the home and power buttons until you see the Apple logo appear on the screen